Last Updated: 27th April 2026
XZPACE FZ-LLC ("XZPACE®", "we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights available to you when you access or purchase from www.xzpace.com.
This policy is governed by the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection and other applicable UAE legislation. By using our Website, you consent to the practices described in this policy.
1. Who We Are
Company
XZPACE FZ-LLC, registered under RAKEZ (licence no. 5025458), RAKEZ Al Hamra Industrial Zone-FZ RAK, United Arab Emirates.
Website
www.xzpace.com
Contact
For all privacy-related enquiries, please contact us at: outreach@xzpace.com or privacy@xzpace.com
2. Information We Collect
2.1 Information You Provide Directly
- Full name, email address, phone number, and delivery address
- Order details, product specifications, and customisation preferences
- Payment information — processed securely through authorised third-party payment gateways; XZPACE® does not store card details
- Communications with our team (email, chat, enquiry forms)
- Account login credentials (if you create an account)
2.2 Information Collected Automatically
- IP address, browser type, device type, and operating system
- Pages visited, time spent on site, and referring URLs
- Cookie data and similar tracking technologies (see Section 7)
2.3 Information from Third Parties
- Payment processors (transaction status only — no card data)
- Logistics and delivery partners (delivery address and status)
- Analytics providers (aggregated and anonymised usage data)
3. How We Use Your Information
- Order Processing — to confirm, produce, deliver, and support your orders.
- Customer Service — to respond to enquiries, defect claims, and warranty requests.
- Account Management — to manage your account and authentication.
- Payment Processing — to facilitate secure transactions through authorised providers.
- Legal & Compliance — to fulfil obligations under UAE law, resolve disputes, and enforce our policies.
- Marketing (with consent) — to send promotional emails or updates. You may opt out at any time.
- Analytics & Improvement — to understand how customers use our website and improve our services.
- Fraud Prevention — to detect and prevent fraudulent transactions or unauthorised access.
We process your personal data only where we have a lawful basis to do so, including: performance of a contract, compliance with a legal obligation, legitimate business interests, or your explicit consent.
4. How We Share Your Information
XZPACE® does not sell, rent, or trade your personal data. We may share your information only with:
- Payment Processors — to complete your transaction securely.
- Logistics & Delivery Partners — your name, address, and contact number to facilitate delivery.
- IT & Platform Providers — hosting, e-commerce, and analytics services that support our website operations.
- Legal & Regulatory Authorities — where required by UAE law, court order, or regulatory obligation.
- Professional Advisors — legal, financial, or insurance advisors under strict confidentiality.
All third parties are required to process your data in accordance with applicable data protection law and only for the purposes for which it was shared.
5. Data Retention
5.1 Order & Transaction Data
Retained for a minimum of 5 years in accordance with UAE commercial and tax law requirements.
5.2 Account Data
Retained for as long as your account remains active, and for a reasonable period thereafter to handle any post-closure enquiries.
5.3 Marketing Data
Retained until you withdraw consent or unsubscribe, whichever comes first.
5.4 Analytics Data
Retained in anonymised or aggregated form only, with no retention limits applied.
When data is no longer required, it is securely deleted or anonymised in accordance with our internal data management procedures.
6. Your Rights
Under UAE data protection law, you have the following rights regarding your personal data:
- Right of Access — to request a copy of the personal data we hold about you.
- Right to Rectification — to request correction of inaccurate or incomplete data.
- Right to Erasure — to request deletion of your data, subject to legal retention obligations.
- Right to Restrict Processing — to request that we limit how we use your data in certain circumstances.
- Right to Data Portability — to receive your data in a structured, machine-readable format where applicable.
- Right to Withdraw Consent — to withdraw marketing consent at any time without affecting prior processing.
- Right to Object — to object to processing based on legitimate interests.
To exercise any of these rights, please contact us at privacy@xzpace.com. We will respond within 30 calendar days. We may need to verify your identity before processing your request.
7. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyse site usage, and support marketing activities.
7.1 Types of Cookies We Use
- Essential Cookies — required for the Website to function (e.g. cart, session, security).
- Analytics Cookies — help us understand how visitors use our site (e.g. Google Analytics).
- Preference Cookies — remember your settings and choices.
- Marketing Cookies — used to deliver relevant advertising (only with your consent).
7.2 Your Cookie Choices
You can manage or withdraw cookie consent at any time via your browser settings or our cookie consent banner. Disabling non-essential cookies will not affect your ability to browse or place orders.
8. Data Security
XZPACE® implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, disclosure, or alteration. These include:
- SSL/TLS encryption for all data transmitted via the Website
- Secure, access-controlled server environments
- Strict internal data access controls on a need-to-know basis
- Regular security reviews and staff awareness
While we take all reasonable steps to protect your data, no system is entirely risk-free. If you suspect a security issue, please contact us immediately at outreach@xzpace.com.
9. International Data Transfers
Where personal data is transferred outside the UAE — for example to cloud service providers or analytics platforms — we ensure appropriate safeguards are in place, such as contractual data protection clauses or the use of providers operating in jurisdictions with adequate protection standards recognised under UAE law.
10. Children's Privacy
Our website is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us at outreach@xzpace.com and we will delete it promptly.
11. Third-Party Links
Our website may contain links to third-party websites. XZPACE® is not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any third-party site you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The most current version will always be published on our website with an updated effective date. Where changes are material, we will notify you by email or a prominent notice on the Website.
13. Contact & Complaints
Email
outreach@xzpace.com
Address
Dubai: XZPACE FZ-LLC, 25, 61A Street, Al Garhoud, Dubai, UAE
RAK: XZPACE FZ-LLC, RAKEZ Al Hamra Industrial Zone-FZ RAK, UAE
WhatsApp & Phone
+971 55 103 5644
+971 56 778 7508
+971 56 281 6151
If you are not satisfied with our response, you have the right to lodge a complaint with the UAE Data Office or the relevant regulatory authority.
14. Governing Law & Jurisdiction
This Privacy Policy is governed by the laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on Personal Data Protection. Any disputes arising under this policy are subject to the exclusive jurisdiction of UAE courts.
By using www.xzpace.com, you acknowledge that you have read and understood this Privacy Policy. We are committed to handling your personal data with care, transparency, and respect.