Shipping policy
- Free assembly for UAE orders.
- Inspect upon delivery – Refuse if damaged (take clear photos/videos as proof).
- International orders (limited to the GCC) are subject to customs fees (non-refundable).
A. DELIVERY LOCATIONS
- xzpace® delivers across the UAE and offers international shipping to GCC countries.
- While we do not at this time have an overseas shipping partner, we are happy to assist on a case by case basis should the need arise.
B. LEAD TIME
- In-stock Items: 5-7 business days within the UAE.
- Custom & Made-to-Order Items: 2 - 3 weeks, depending on designs and materials availability.
- International Deliveries: Estimated 28 - 35 business days, subject to customs processing.
C. DELIVERY FEES
- UAE Deliveries: Charges depend on location and item size.
- GCC & International Deliveries: Shipping fees vary and are confirmed after order placement.
- Customers are responsible for customs and taxes in their country.
D. ASSEMBLY SERVICES
- Free for eligible furniture orders within the UAE.
- Not available for international deliveries.
A. SAMPLES AND NATURAL MATERIAL VARIATIONS
- Our woods and other raw materials are all derived from natural materials.
- This means that although the material you select will be the same, each piece may have different characteristics, grain patterns and markings.
- Some pieces may also have natural knots, surface etches, oxidation, mineral staining and natural line patterns.
B. WOOD, FABRIC AND HANDICRAFT ITEMS:
- Grain patterns, color shades, and textures may vary slightly.
- Minor knots, mineral stains, or natural markings are not defects.
Email: outreach@xzpace.com
Whatsapp: +971 55 103 5644
+971 56 281 6151
Response Time: 1-3 working days
